Policies

PROPERTY POLICIES

A credit card is required to guarantee your reservation with a deposit.  Kindly be advised that all credit card payments require the cardholders’ presence and signature along with the credit card used for the reservation.

For new reservations with check-in date

1^st April to 31^st May 2025 and 1^st to 31^st October 2025

FLEXIBLE CANCELLATION POLICY | *Valid for all suite types except the ones noted as Signature Suites & Villas

Cancellation policy:

• In case of cancellation 7 to 0 days prior arrival 100% of the stay total will be charged.
• In case of a no show or early departure 100% of the stay will be charged

Payment Policy:

• 50% of the stay will be charged 7 days prior to the arrival date.
• In case of cancellation after the deposit has been charged, cancellation policy will be applied.

SIGNATURE SUITES & VILLA COLLECTION POLICY

• A 20% non-refundable deposit must be settled 21 days prior to arrival.
• The remaining 80% of the amount must be settled 10 days prior to arrival.
• The above amounts are considered non-refundable in case of cancellation in the above cancellation window.

For new reservations with check-in date between

1^st June to 30^th September 2025

FLEXIBLE CANCELLATION POLICY | *Valid for all suite types except the ones noted as Signature Suites & Villas

Cancellation policy:

• For cancellations 21 days prior to the arrival date no cancellation fee is charged.
• In case of cancellation 20 to 14 days prior arrival 50% of the stay total will be charged.
• In case of cancellation 13 to 7 days 75% of the stay total will be charged.
• In case of cancellation 0 to 6 days prior 100% of the stay will be charged.
• In case of a no show or early departure 100% of the stay will be charged.

Payment policy:

• 50% of the stay will be charged 21 days prior to the arrival date.
• In case of cancellation after the deposit has been charged, cancellation policy will be applied.

SIGNATURE VILLA COLLECTION POLICY

• A 20% non-refundable deposit must be settled 60 days prior to arrival.
• The remaining 80% of the amount must be settled 20 days prior to arrival.
• All above amounts are considered non-refundable in case of cancellation in the above cancellation window.

Our Signature Suites & Villas’ Collection includes:

• Canaves Oia Suites: Infinity Pool Suite, Presidential with Plunge Pool, Executive Suite Cave Pool, Royal Pool Suite, Three Bedroom Villa with Infinity Pool, Two Bedroom Pool Villa with Private Pool
• Canaves Epitome: Hideaway Pool Villa, Epitome Pool Villa, Three Bedroom Villa, Five Bedroom Villa
• Elefas Villas: Elefas Villas with adjoining 7 bedrooms and private pools

GROUP BOOKING POLICY

Due to the limited number of rooms in our resorts as a group booking, we consider any request from 3 rooms and above at Canaves Ena and Canaves Sunday, from 5 rooms and above at Canaves Oia Suites and from 8 rooms and above at Canaves Epitome.

Cancellation & Payment Policy:

• A 20% non-refundable deposit must be settled 60 days prior to arrival.
• The remaining 80% of the amount must be settled 30 days prior to arrival.
• All above amounts are considered non-refundable in case of cancellation in the above cancellation window.

NON-REFUNDABLE RATES PAYMENT & CANCELLATION POLICY

Full non-refundable prepayment is required for the confirmation of this booking.

Full cancellation charges will be applicable from the moment of booking confirmation.

Please note that all reservations are subject to the cancellation, deposit and/or refund policy confirmed at the time of the reservation. Our valued guests are always encouraged to review the rate rules, which show the applicable cancellation, deposit and/or refund policies for that rate at that property, to ensure they understand the rules for each reservation. Any changes to existing reservations will be subject to availability and any rate differences and may be subject to a new cancellation policy.

TRAVEL INSURANCE

The terms and conditions also apply to unprecedented situations concerning medical issues, personal circumstances, adverse weather conditions, or other occurrences, so the Canaves Collection retains the authority to refuse exceptions. As a protective measure, it is strongly recommended to secure adequate travel insurance before agreeing to and confirming the terms, conditions, and cancellation policy.

CHILDREN POLICY

At Canaves Oia Suites, Canaves Ena & Canaves Sunday, children under the age of 13 are not accepted for safety reasons, due to the particular construction of the buildings on the cliffside. Children over the age of 13 are welcome.

At Elefas Villas by Canaves Oia, children over the age of 6 are welcome.

At Canaves Epitome, children of all ages are welcome. Children from 0-6 years old are staying free of charge. Children over 6 years old are staying with our standard extra person charges

PET POLICY

Please note that pets are not permitted at the following properties:

Canaves Ena, Canaves Oia Suites, Canaves Sunday, and Canaves Epitome.

We are pleased to welcome small pets (up to 5 kilograms) at Canaves Elefas Villas, upon prior request. Please note that an additional cleaning fee applies.

For further details or to make arrangements, kindly contact our Reservations Department.