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Policies

Policies

PROPERTY POLICIES

A credit card is required to guarantee your reservation with a deposit.  Kindly be advised that all credit card payments require cardholders’ presence and signature along with the credit card used for the reservation.

 

CANCELLATION & PAYMENT POLICIES

FLEXIBLE CANCELLATION POLICY | *valid for all room types except the ones noted as Signature Suites & Villas

Cancellation Policy:

  • For cancellations 21 days prior to the arrival date no cancellation fee is charged
  • In case of cancellation 20 to 14 days prior arrival 50% of the stay total will be charged
  • In case of cancellation 13 to 7 days 75% of the stay total will be charged
  • In case of cancellation 0 to 6 days prior 100% of the stay will be charged
  • In case of a no show or early departure 100% of the stay will be charge
  • Date changes outside of the free cancellation period will result to penalties according to the above-mentioned successive fees.

Payment Policy:

  • 50% of the stay will be charged 21 days prior to the arrival date.
  • In case of cancellation after the deposit has been charged cancellation policy will be applied.

 

NON-REFUNDABLE CANCELLATION POLICY | *valid for all room types

Cancellation Policy:

  • In the event of a cancellation or a modification, the guest will incur the full cost of the reservation.

Payment Policy:

  • A prepayment equivalent to the total price of the reservation will be charged at any time after booking creation.

 

SIGNATURE SUITES POLICY

 Cancellation & Payment Policy:

  • A 20% non-refundable deposit is required upon final confirmation.
  • Another 50% of the stay will be charged 21 days prior to the arrival.
  • In case of cancellation 7 to 20 days prior arrival 70% of the stay total will be charged
  • In case of cancellation 0 to 6 days prior 100% of the stay will be charged
  • In case of a no show or early departure 100% of the stay will be charged
  • Date changes outside of the free cancellation period will result to penalties according to the above-mentioned successive fees.

Our Signature Suites’ Collection includes:

  1. Canaves Oia Suites: Infinity Pool Suite, Executive Suite, Presidential Suite & Royal Pool Suite
  2. Canaves Epitome: Hideaway Pool Villa & Epitome Pool Villa
  3. Canaves Sunday: Master Suite with Infinity Pool

 

SIGNATURE VILLA COLLECTION POLICY

 Cancellation & Payment Policy

  • A 20% non-refundable deposit  is required upon final confirmation.
  • Remaining 80% of the amount must be settled 30 days prior to arrival.
  • All above amounts are considered non-refundable in case of cancellation in the above cancellation window.
  • Date changes outside of the free cancellation period will result to penalties according to the above-mentioned successive fees.

Our Signature Villas’ Collection includes:

  1. Canaves Oia Suites: Three Bedroom Villa with Infinity Pool, Two Bedroom Pool Villa with Private Pool
  2. Canaves Epitome: Three Bedroom Villa, Five Bedroom Villa
  3. Canaves Elefas Villas: Seven bedroom Villa with private pools

 

GROUP BOOKING POLICY

Due to the limited number of rooms in our resorts as a group booking, we consider any request for up to 3 rooms at Canaves Ena and Canaves  Sunday, for up to 5 rooms at Canaves Oia Suites and for up to 10 rooms at Canaves  Epitome.

 Cancellation & Payment Policy

  • A 20% non-refundable deposit is required upon final confirmation.
  • Another 30% of the stay is required 45 days before arrival.
  • The remaining 50% of the amount must be settled 21 days prior to arrival.
  • In case of a no show or early departure 100% of the stay will be charged.
  • Date changes outside of the free cancellation period will result to penalties according to the above-mentioned successive fees.

Travel Insurance

The terms and conditions also apply to unprecedented situations concerning medical issues, personal circumstances, adverse weather conditions, or other occurrences, so the Canaves Collection retains the authority to refuse exceptions. As a protective measure, it is strongly recommended to secure adequate travel insurance before agreeing to and confirming the terms, conditions, and cancellation policy.

 

CHILDREN POLICY

 At Canaves Oia Suites, Canaves Ena & Canaves  Sunday, children under the age of 13 are not accepted for safety reasons, due to the particular construction of the buildings on the cliffside. Children over the age of 13 are welcome.

At Canaves Elefas Villas, children over the age of 6 are welcome.

At Canaves  Epitome, children of all ages are welcome. Children from 0-6 years old are staying free of charge. Children over 6 years old are staying with our standard extra person charges

 

PET POLICY

Pets are not allowed in any of our properties.